Woice

Woice: The voice of the car dealership

Woice Auto is a communications platform for car dealerships and workshops that answers incoming calls 24/7 and either resolves them on its own or routes them to the right department or person. Calls, WhatsApp, SMS and web forms arrive through a single entry point, where every conversation is recorded, transcribed and analysed.

Key Features

• Call answering: Answers 100% of calls at any hour, resolving routine requests such as DMS appointments, vehicle status and opening hours, or assigning the call to the right team member.
• Specialised agents: Woice 14.0 Vesta, live with selected clients and generally available from January 2027, adds 20 agents for reception, workshop, parts, sales, customer service and quality, each customisable per dealership.
• Workshop and parts: Agents book, change and cancel workshop appointments, report repair progress, prepare quotes for routine jobs, check part availability and price, and track orders.
• Sales and leads: Agents advise on new and used vehicles, qualify digital leads, give estimated trade-in valuations and book visits or test drives with a salesperson.
• Closing the loop: When an agent lacks an answer, it contacts the right person on the team, gets the reply and returns to the customer to close the request.
• Unified channels: Landlines, company mobiles, WhatsApp and SMS sit in one dashboard with full traceability.
• Conversation analytics: Calls and WhatsApp chats are transcribed, summarised and analysed at a fixed cost to flag unhappy customers, check brand protocols, measure NPS and score task urgency.
• Business insights: Managers receive trends, findings and recommendations drawn from conversations without having to log into Woice.
• DMS campaigns: Multichannel campaigns synced with DMS systems such as Quiter and Serauto work the customer database for cross-selling and lead qualification.

Use Cases

• Service reception: Taking appointment and status calls off service advisors so they can focus on customers at the workshop.
• After-hours coverage: Answering, resolving or logging calls and WhatsApp messages outside opening hours so no customer is left without a reply.
• Sales follow-up: Recontacting lost leads, trade-in prospects and recent buyers for satisfaction surveys.
• Management reporting: Tracking answer rates and call distribution across teams and sites.

Getting Started

• Website: woice.live
• Woice 14.0 Vesta: woice.live/vesta

Woice is built for dealerships and workshops that want every customer call and message answered, routed and measured in one place, and the company reports more than 700 dealerships in Spain using it.