ScaleVoice

ScaleVoice: AI voice agents that book dealership service appointments

ScaleVoice is an AI voice platform for car dealerships and automotive companies that calls customers back after missed calls, answers service questions and books appointments. Its agents follow dealer-approved booking rules, write the result to the scheduler, CRM or DMS, and keep incomplete cases visible for the dealership team to follow up.

Key Features

• Missed-call recovery: Responds to missed, overflow and after-hours service calls while the customer's intent is still fresh, then moves them toward a booked appointment.
• Rule-based booking: Follows dealer-approved booking rules, offers an available time and books the appointment, or creates a qualified handoff when booking is not possible.
• System writeback: Sends the appointment and call context to the scheduler, CRM or DMS, and keeps exceptions and incomplete updates visible for staff.
• Dealer system integrations: Lists native integrations with Xtime, myKaarma, Affinitiv, CDK, VinSolutions, Salesforce and Tekion.
• AI BDC follow-up: Calls back sales leads, qualifies buyer or seller intent, books visits or test drives and returns CRM-ready summaries, including sell-my-car and trade-in leads.
• Service and recall campaigns: Turns eligible customer lists, recall, reminder and lease-end campaigns into booked service appointments.
• Flexible connections: Workflows can start from lead files, email updates, queues or webhooks, then move to APIs, scheduler access and CRM updates as they grow.
• Partner and white-label options: DMS and workshop software vendors, marketplaces and telematics platforms can resell, co-sell or offer ScaleVoice under their own brand.
• Escalation and security: Hands calls outside its scope to the team or captures contact details, and the company states it is SOC 2 Type II certified, GDPR and CCPA compliant and hosted on Microsoft Azure.

Use Cases

• Dealership fixed ops: Recover missed calls, answer overflow and book service appointments.
• Sales and BDC teams: Follow up on leads, qualify buyers or sellers and hand off structured next steps.
• Recall and campaign teams: Turn eligible lists and ownership events into booked customer actions.
• Automotive platforms: Add voice booking to marketplace, DMS, telematics or connected-car products.

Pricing

Service booking starts at $15 per booked appointment, with no setup fee, no seat cost and no long contract. Inbound coverage for sales and service calls and multi-store rollouts for dealer groups are quoted individually, and partner pricing depends on volume, integrations and branding needs.

Getting Started

• Website: scalevoice.com
• Pricing: scalevoice.com/pricing

ScaleVoice is aimed at dealerships and automotive platforms that want missed calls and customer lists turned into booked appointments recorded in their existing systems.