AutoService AI

AutoService AI: Voice AI agents for car dealerships

AutoService AI builds voice and text agents for car dealerships, starting with an AI receptionist that answers calls 24/7, gives repair status updates and transfers callers to the right advisor, sales or parts contact. Its AI BDC books, changes and cancels service appointments in English, Spanish and French and writes them into the scheduler or DMS.

Key Features

• AI Receptionist: Answers calls around the clock, provides status updates and directs callers to the right advisor or department, using normal speech instead of a phone menu.
• AI BDC: Greets callers by name, confirms their vehicle and books, changes, cancels or confirms appointments with the dealer's opcodes in the service scheduler or DMS.
• Three languages: Agents engage callers in English, Spanish and French.
• Outbound AI: Calls and texts customer lists for recalls, parts-arrived notices, appointment confirmations and surveys, handling the replies and booking appointments automatically.
• Sales AI: Answers missed sales calls, checks inventory, books test drives and sales visits and follows up with sales leads.
• Executive Assistants: Each advisor gets a dedicated AI assistant that makes sure every customer message receives a timely reply.
• Response tracking: Call transcriptions and recordings are sent to staff and response times are monitored so no message is left waiting.
• AI Insights: Executive dashboards show real-time data on calls, bookings and transcripts, with a heat map that helps auto groups compare locations.
• Existing systems: Works alongside the dealership's existing IVR and integrates with dealership software such as Xtime and DealerSocket, with deployment taking one week on average and no staff training required.

Use Cases

• Service departments: Answering appointment and repair status calls while advisors are with customers at the counter.
• After-hours booking: Letting customers book maintenance or check on the status of a repair at any time of the day or night.
• Parts teams: Following up with customers when ordered parts arrive, freeing up inventory and answering part order status questions.
• Dealer groups: Combining the BDC, receptionist, assistants, sales and parts agents with forecasting and analytics in the Prime Package.

Getting Started

• Website: autoservice.ai
• AI Receptionist: autoservice.ai/products/ai-receptionist
• Products: autoservice.ai/products

AutoService AI is aimed at dealership service, sales and parts teams that want calls and messages handled at any hour by agents tied into their scheduling systems, with support available 24/7.