Voice AI / Space
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    Privacy Policy

    Last updated: January 2025

    1. Introduction

    Voice AI Space ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our events.

    Data Controller: Voice AI Space

    Address: 60 rue François 1er, 75008 Paris, France

    Email: thibault@voiceaispace.com

    2. Information We Collect

    Personal Information

    We may collect personal information that you voluntarily provide, including:

    • Name and contact information (email address, phone number)
    • Account credentials (username, password)
    • Professional information (company, job title, industry)
    • Event registration information
    • Payment information (processed by secure third-party providers)
    • Profile information and preferences
    • Communication preferences

    Usage Data

    We automatically collect certain information about your device and how you interact with our services:

    • IP address and geolocation data
    • Browser type and version
    • Device information (type, operating system)
    • Pages visited and time spent on our services
    • Referring websites and search terms
    • Click-through rates and user interactions

    Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to:

    • Remember your preferences and settings
    • Analyze website performance and user behavior
    • Provide personalized content and recommendations
    • Measure the effectiveness of our marketing campaigns

    3. How We Use Your Information

    We use the collected information for the following purposes:

    • Service Provision: To provide, maintain, and improve our services
    • Account Management: To create and manage user accounts
    • Communication: To send newsletters, updates, and marketing communications
    • Event Management: To organize events and manage registrations
    • Payment Processing: To process transactions and billing
    • Analytics: To understand user behavior and improve our services
    • Legal Compliance: To comply with applicable laws and regulations
    • Security: To protect against fraud and ensure service security

    4. Legal Basis for Processing (GDPR)

    Under the General Data Protection Regulation (GDPR), we process your personal data based on:

    • Consent: For marketing communications and non-essential cookies
    • Contract Performance: To provide our services and fulfill our obligations
    • Legitimate Interest: For analytics, security, and service improvement
    • Legal Obligation: To comply with applicable laws and regulations

    5. Information Sharing and Disclosure

    We may share your information with:

    Service Providers

    • Email marketing platforms (for newsletter delivery)
    • Payment processors (for transaction processing)
    • Analytics providers (Simple Analytics for privacy-focused analytics)
    • Cloud hosting providers (for data storage and processing)
    • Event management platforms

    Legal Requirements

    We may disclose your information if required by law, court order, or government agency, or to protect our rights, property, or safety.

    Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

    6. Data Retention

    We retain your personal information for the following periods:

    • Account Data: Until account deletion or 3 years of inactivity
    • Newsletter Subscriptions: Until you unsubscribe
    • Analytics Data: 26 months maximum
    • Payment Records: 7 years (French accounting law requirement)
    • Event Data: 3 years after event completion
    • Marketing Communications: Until consent withdrawal

    7. Your Rights (GDPR)

    Under GDPR, you have the following rights:

    • Right of Access: Request a copy of your personal data
    • Right to Rectification: Correct inaccurate or incomplete data
    • Right to Erasure: Request deletion of your personal data
    • Right to Restrict Processing: Limit how we use your data
    • Right to Data Portability: Receive your data in a portable format
    • Right to Object: Object to processing based on legitimate interests
    • Right to Withdraw Consent: Withdraw consent for data processing

    To exercise these rights, contact us at thibault@voiceaispace.com

    8. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Encryption of data in transit and at rest
    • Regular security assessments and updates
    • Access controls and authentication mechanisms
    • Staff training on data protection practices
    • Incident response procedures

    9. International Data Transfers

    Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

    • Adequacy decisions by the European Commission
    • Standard Contractual Clauses
    • Binding Corporate Rules
    • Certification schemes

    10. Cookies Policy

    We use the following types of cookies:

    • Essential Cookies: Required for website functionality
    • Analytics Cookies: To measure website performance (Simple Analytics)
    • Preference Cookies: To remember your settings and preferences

    You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

    11. Third-Party Services

    Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

    12. Children's Privacy

    Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or prominent website notice.

    14. Contact Us & Data Protection Officer

    If you have any questions about this Privacy Policy or our data practices, please contact us:

    📧 thibault@voiceaispace.com

    📍 Voice AI Space, 60 rue François 1er, 75008 Paris, France

    Supervisory Authority: Commission Nationale de l'Informatique et des Libertés (CNIL)