Pam

Pam: AI receptionist and outbound agent for car dealerships

Pam is an AI workforce for car dealerships made up of two agents: a Receptionist Agent that answers inbound calls and texts, and an Outbound Marketing Agent that calls and texts the dealership's customer lists. Both agents book appointments directly into the dealer's scheduler and hand customers to staff with context when a person is needed.

Key Features

• 24/7 call coverage: The Receptionist Agent answers calls at night, on weekends, on holidays and during peak-hour overflow, and fits into the dealership's existing phone setup.
• Intent-based routing: Pam works out why a customer is calling and routes sales, service and parts calls to the right department, with warm transfers that carry the details already captured.
• Service booking: Checks live availability and books service appointments straight into the dealership's scheduler by phone or text, avoiding double bookings.
• Sales and test drives: Captures inventory, pricing and test-drive requests, then books them, transfers the caller or logs the opportunity in the CRM.
• English and Spanish: Pam supports English and Spanish conversations across both voice and text.
• Outbound campaigns: The Outbound Marketing Agent runs recall, service reminder, declined service, lost customer, retention, equity and custom campaigns by voice and text.
• Follow-up sequences: Outbound campaigns can make up to six touchpoints per VIN across calls and texts until a customer books or is handed to the team.
• Dealer controls: Dealers choose the list, the campaign type, the message direction, the voice or text path and what gets approved before Pam starts outreach, then track who engaged, what booked and what was handed off.
• Pam Console: A dashboard with revenue analytics for service and sales, alerts for unresolved calls and drop-offs, integrated texting and real-time logs of every call answered, routed or booked.

Use Cases

• Service departments: Book routine service calls automatically so advisors stay with customers in the lane.
• BDC teams: Hand off first-pass intent, status checks and routine questions to Pam and keep staff on complex conversations.
• Retention and recalls: Work DMS lists for open recalls, declined work and lapsed customers without manual dialing.
• After-hours coverage: Give customers who call after close a path to a booked appointment or a next step instead of a voicemail.

Getting Started

• Website: pam.ai
• Dealerships: pam.ai/ai-receptionist-for-car-dealerships

Pam gives dealerships two AI agents for answering inbound calls and working outbound customer lists, both connected to the store's scheduler, with Pam's team configuring the agents and monitoring go-live.