Vini

Vini: Conversational AI for Dealerships

Vini is an AI-powered conversational agent developed by Spyne, designed specifically for automotive dealerships. It handles customer interactions 24/7 across phone, text, chat, and email, managing everything from test drives and service appointments to parts inquiries and financing questions.

Key Features

• Omnichannel Communication: Engages customers seamlessly across phone, chat, text, and email in their preferred language.
• Automated Scheduling: Instantly books test drives and service appointments in real-time without wait times.
• CRM, DMS, and IMS Integration: Syncs lead details, preferences, and action items directly into dealership systems.
• Customizable Agent: Allows dealerships to customize the AI's voice, personality, languages, scripts, and workflows to match their brand.
• Call Overflow Management: Answers extra calls simultaneously to keep queues clear.
• Performance Dashboards & Call Recaps: Provides intuitive dashboards to track calls and resolution rates, alongside instant transcripts and actionable insights after each call.

Use Cases

• Sales & BDC: Captures off-hours leads, answers inventory and Carfax queries, routes hot prospects, and revives missed sales opportunities.
• Service Department: Handles service calls without hold times, manages real-time rescheduling, sends reminders, and books recall appointments.
• Parts Department: Automates parts requests by checking availability, quoting prices, and arranging pickup or delivery.
• Finance (F&I): Simplifies financing conversations by sharing loan options, monthly payments, and approval status.

Pricing

Pricing information is not available on the website.

Getting Started

Website: https://www.spyne.ai/conversational-ai

Trusted by over 3,200 dealerships globally, Vini empowers automotive teams to capture every lead, reduce no-shows, and boost conversions through intelligent, always-on customer engagement.