diago

diago: AI voice agent for dealership and garage calls

diago is an AI voice agent for car dealerships and garages that answers incoming calls, books workshop appointments and follows up with customers 24 hours a day, 7 days a week. It understands callers in natural language, routes them to the right department or offers an appointment, and writes bookings directly into the dealership's DMS.

Key Features

• Call reception: Takes every incoming call, routes each customer to the right department and answers immediately, including when lines are overloaded, with natural dialogue in place of a phone menu.
• Workshop booking: Collects the information needed for a service visit, assigns an available slot and books it in the workshop calendar.
• Repair status updates: Reads dealership records in real time so customers calling about a vehicle in the workshop can hear how far along the work is without waiting for an advisor.
• Lead qualification: Contacts prospects as soon as they make a request, assesses their interest and passes only qualified leads to the sales team.
• CRM and DMS integration: Connects to the dealership's business systems and syncs automatically, so staff do not re-enter information.
• Call summaries and support: Each call produces a written and audio summary in the diago dashboard, and the diago team provides staff training, assistance and ongoing follow-up after deployment.
• Website chatbot: A 24/7 assistant on the dealer website answers questions, books workshop or sales appointments and gives access to the used-vehicle catalogue.
• Online booking: Customers book from the website or an SMS link, with slots that follow workshop capacity in real time, and a booking link is sent automatically if a call does not end in an appointment.
• SMS campaigns: Conversational SMS campaigns remind customers of maintenance dates and follow up on bookings, managed from the dashboard.

Use Cases

• After-sales reception: Handle workshop calls, appointment requests and repair status questions without tying up service advisors at the front desk.
• Out-of-hours calls: Keep dealerships reachable at night and at weekends, with requests filtered and appointments scheduled.
• Sales leads: Call new prospects as soon as they submit a request and pass only qualified leads to salespeople.
• Service retention: Bring customers back to the workshop with SMS maintenance reminders that lead straight to an online booking.

Getting Started

• Website: diago.ai
• English site: diago.ai/en
• Products: diago.ai/en/products

diago is designed for dealership groups and independent garages that want phone, website and SMS requests turned into confirmed workshop appointments recorded in their DMS, with the four modules activated separately or together.