STELLA Automotive AI

STELLA Automotive AI: AI voice agents for dealership calls and outreach

STELLA is an AI customer engagement platform for car dealerships that answers inbound calls, books sales and service appointments and runs outbound voice and SMS campaigns. Its reception, service, sales and outbound agents work inside the dealer's DMS, scheduler and CRM, with a shared dashboard for call trends and outcomes.

Key Features

• STELLA Reception: Replaces IVR menus by answering calls on the first ring, 24/7/365, and routing callers by name, role or department with branded dealer greetings.
• Simultaneous call handling: Answers multiple calls at once on one number, so callers are not left on hold during busy periods.
• STELLA Service: Handles inbound service calls end to end and books, confirms and manages appointments in the service scheduler or DMS in under 2 minutes.
• Sales appointments: The Sales Agent answers inventory questions and books sales appointments into the CRM through the STELLA Reservation Manager.
• STELLA Catalyst: Outbound engine that contacts customers by voice and two-way SMS, handles replies and books, changes or cancels appointments without double booking.
• Campaign callbacks: Customers who call back after a campaign are handled automatically with the dealer's custom greeting.
• STELLA Insights: Real-time dashboard covering call volume, response times, conversions and customer outcomes across Reception, Service and Catalyst, showing where calls drop off or fail to convert.
• Languages and channels: Understands and responds in English, Spanish and Canadian French, and engages customers by voice, SMS and web chat.
• Integrations and security: Integrates with systems including CDK Global, Reynolds & Reynolds, Xtime, Dealer-FX, myKaarma and Affinitiv, and states that it is SOC 2 compliant.

Use Cases

• Service departments: Book service calls directly into the scheduler and transfer roadside or urgent calls to the right place.
• BDC teams: Run instant lead outreach, missed call recovery, aging internet lead and lost-sold follow-up by voice and text while staff focus on live customers.
• Fixed operations: Send maintenance, recall and declined service campaigns to fill the service schedule.
• OEMs and dealer groups: Track BDC and service drive performance across stores from one dashboard.

Pricing

STELLA charges a setup fee plus a monthly subscription. Quotes are provided on request.

Getting Started

• Website: stellaautomotive.com
• Solutions: stellaautomotive.com/solution-overview
• FAQ: stellaautomotive.com/resources/frequently-asked-questions

STELLA gives dealerships a set of AI agents for inbound calls, appointment booking and outbound campaigns, with reporting across all of them.