ShortLoop

ShortLoop: Phone AI for car dealerships

ShortLoop builds AI phone agents for car dealerships that answer service and sales calls, book appointments into the DMS or CRM and run outbound calling campaigns. Its products cover missed calls, service scheduling, sales lead capture and outbound outreach, and each deployment is configured to the dealership's own service lanes, talk scripts and greetings.

Key Features

• Missed Call AI: Picks up calls the team cannot answer, during open hours or after hours, books service in the DMS and captures sales leads for the sales desk.
• Customer lookup: Service AI finds the caller in the DMS before the conversation starts, including vehicle, last visit and mileage.
• Service details and op codes: Captures concerns, matching op codes and preferences such as a preferred advisor or a loaner before booking.
• Real-time scheduling: Books into live slots from the scheduler across lanes such as Express Lane, main shop, mobile service and body shop, and handles recalls and pickup and drop requests.
• Sales AI: Creates CRM records with caller details, captures the vehicle of interest and trade-in information, answers inventory questions and schedules test drives.
• Outbound AI: Loads lists from the DMS, CRM or OEM, checks consent first, then works them by call, text and email for recalls, declined work, lease-end, lost customers, CSI surveys and promotions.
• English and Spanish: The AI speaks English and Spanish and callers can switch language in the middle of a call.
• Call visibility: Recordings, transcripts, dashboards and AI insights for every call, plus follow-up alerts by text and email.
• Integrations: Connects to DMS, CRM and scheduling tools including Tekion, CDK, Reynolds, Xtime, Auto/Mate and DealerFX.

Use Cases

• Service departments: Book inspections, repairs and recall work straight into the scheduler without advisors taking the call, so they can stay with customers at the counter.
• Missed-call recovery: Answer calls that would otherwise ring out and turn them into appointments or leads.
• Sales BDC: Capture every sales caller in the CRM with vehicle and trade-in details, and qualify shoppers and book test drives in the same conversation, including after hours.
• Retention campaigns: Call DMS lists for open recalls, declined services, inactive customers and lease-end customers, and launch OEM or seasonal promotions.

Getting Started

• Website: shortloop.ai
• Service AI: shortloop.ai/service-ai
• Outbound AI: shortloop.ai/outbound-ai

ShortLoop gives dealerships phone AI for inbound service and sales calls and for outbound campaigns, connected to the DMS, CRM and scheduler.