IDP

IDP: AI agents for automotive retail

IDP is an AI customer operations platform for car dealerships whose agents pick up calls, answer texts, reply to leads and book appointments inside the scheduler, DMS and CRM a store already runs. A console keeps dealership staff in charge, and every booking is checked against the DMS to show whether the visit took place.

Key Features

• Caller context: Before greeting a caller, the voice agent reads the scheduler, DMS and CRM to know who is calling and what they drive, and answers on the store's own line.
• Texts during a call: Callers can text hard-to-say details such as a VIN, plate or email while the call stays live, and the VIN check digit is verified before it is read back.
• Live booking: Agents read real openings from the scheduler, offer times and write the appointment back while the customer is still on the line.
• One thread per customer: Calls, two-way registered texts, email, web chat and Instagram direct messages from the same person land in one conversation.
• People in the loop: Agents phone the owner of a request for an answer, run screened transfers that connect once staff press 1, follow typed instructions and pause when a person steps in.
• Follow-up campaigns: Ready-made campaigns for unsold leads, lost service customers, missed appointments and lapsed customers text, email and call on a cadence.
• Send controls: Consent, opt-outs and the store's quiet hours are checked before every text or call, and a held send states why and when it resumes.
• Verified results: Bookings are matched to the DMS, counting a visit when it happens and a repair order when it closes, with each credited to the agent or staff member behind it.
• Integrations: Connects to Xtime, Dealer-FX, CDK Global, Reynolds and Reynolds, Dealertrack, Tekion, VinSolutions, DealerSocket and DriveCentric, and takes ADF leads from sites such as Cars.com and CarGurus.

Use Cases

• Service scheduling: Answering service calls after the desk closes and booking straight into the scheduler.
• Sales and BDC: Replying to marketplace leads and booking test drives.
• Retention and outreach: Running win-back and missed-appointment campaigns.
• Dealer groups: Rolling out shared agent presets store by store with results across locations.

Pricing

IDP prices around the workflows agents run, the channels they use and the stores they cover rather than per seat. Plans run from a Pilot covering one workflow at one store to Store and Group plans, and each proposal states what is included and what varies with use.

Getting Started

• Website: tryidp.com
• Pricing: tryidp.com/pricing
• Integrations: tryidp.com/integrations

IDP is aimed at dealerships and dealer groups that want calls, texts and leads handled inside their existing systems while staff keep control of every conversation.