Mxpert

Mxpert: AI service advisor for auto repair shops

Mxpert is an AI service advisor for auto repair shops, quick lubes and tire shops in the United States and Canada. Its AI Voice Advisor answers inbound calls around the clock, quotes services from the shop's own menu and books appointments, and an AI Chat Widget does the same for website visitors.

Key Features

• Every call answered: The AI Voice Advisor picks up inbound calls during business hours, after hours, weekends and holidays, with no hold times or voicemail, and can take unlimited concurrent calls across locations.
• Quotes from the shop menu: The agent is configured with the shop's service menu, pricing and labor rates, so callers hear the shop's actual price instead of a generic estimate or a callback.
• Appointment booking: Appointments go directly into the shop's calendar, and the customer confirms the time before hanging up.
• Live tire quotes: For tire shops, the agent pulls live inventory and pricing from TireConnect and quotes tire size, brand, availability and drive-out price.
• Call screening and routing: It filters spam and vendor calls, detects emergency towing situations and routes warranty disputes, insurance claims and upset customers to staff with the full context.
• Promotions on calls: Specials added in the dashboard are mentioned during calls, and changes to pricing, hours or promotions are picked up right away.
• Call analytics: Every call is logged and categorized, with views of call volume, service demand, peak hours and the share of calls that turn into appointments.
• Website chat: The AI Chat Widget quotes services and books appointments on the shop's site, installs with one line of code and shares the same knowledge base per location as the voice agent.
• Integrations: Mxpert connects with the Protractor shop management system and TireConnect, with more integrations available on request.

Use Cases

• Auto repair shops: Automate appointment booking and price checks so service advisors can focus on selling service to customers at the counter.
• Quick lube: Handle high volumes of price questions without pulling staff away from the bays.
• Tire shops: Answer tire availability and pricing questions from inventory data, including during seasonal rushes.
• Multi-location groups: Give callers the same greeting, pricing and booking rules at every location, from a handful of shops to hundreds.

Getting Started

• Website: mxpert.ai
• AI Voice Advisor: mxpert.ai/products/voice-ai

Mxpert is built for auto service businesses that want phone calls and website inquiries answered and booked without taking technicians or service writers off the job.