Dealer Funnel: AI receptionist inside a dealership communications platform

Dealer Funnel is a communications platform for car dealerships that puts texts, calls, chat and email in one team inbox, with AI that answers leads and phone calls around the clock. Its Voice AI receptionist works out what a caller needs, routes them to the right department or rep, and books service appointments on the shop's real schedule during the call.

Key Features

Conversational routing: Routes callers by what they say instead of a keypad menu, to sales, service or parts ring groups built from the ones the store already has, and rings a returning caller's own salesperson first.
Transfers and fallbacks: Transfers to a rep's soft phone, a cell phone with press-1 screening, an outside line or another AI agent, and takes a message to the customer record or drops to team voicemail when nobody is free.
Live service booking: Books real service appointments into xTime or Tekion during the call, matching the concern to an op-code, or texts a self-book link instead; callers can also ask whether their car is ready.
Hours-aware agents: Each phone number runs its own agent that knows the store's hours and timezone, so after-hours callers reach the AI rather than an empty desk.
Voices and consent-based cloning: Offers several premium voice engines per agent and can clone a store's own voice from a secure recording link with explicit consent, kept private to that store.
In-call co-pilot: When a person takes the call, the AI transcribes it live with speaker labels, passes a summary on warm transfer, surfaces matching in-stock vehicles and detects answering machines on outbound calls.
Practice mode: The AI plays the customer so reps can rehearse calls, graded on the same 1-10 scorecard and goal checklist as live calls.
Voice AI report: Shows calls answered, appointments booked, after-hours coverage and a log of recent calls with the reason each one transferred.
Wider platform: The plan also includes Carly AI text replies, a soft phone, funnels, blasts, reviews, CRM and DMS integrations and mobile apps.

Use Cases

Service lanes: Answer and book service calls on the shop's schedule, including nights and weekends.
Sales and BDC: Route sales callers to the right rep and keep every lead conversation in one inbox.
Rep training: Rehearse price shoppers and trade-in negotiations against an AI customer before taking live calls.
Dealer groups: Run a separate hours-aware agent on each store's phone number.

Pricing

One plan costs $1,249 to $2,895 per month per rooftop, depending on lead volume and the CRM or DMS integrations needed. It includes the AI receptionist and voice agents, unlimited users, no setup fees and month-to-month terms.

Getting Started

Dealer Funnel fits dealerships that want an AI receptionist bundled with their texting, calling and lead follow-up tools under one bill.

Dealer Funnel

About Dealer Funnel