CFive AI

CFive AI: AI receptionist for car dealerships

CFive AI is an AI receptionist for new car dealerships that sits behind every option on the dealership's phone menu and picks up when a department cannot. It books service calls straight into the DMS, logs sales enquiries in the lead management system and triages everything else to the right person, day and night.

Key Features

• Department coverage: Covers service, new and used sales, parts, reception and after-hours calls, taking over when a call would otherwise ring out.
• End-to-end service booking: Matches the caller's number to the customer and car in the DMS, reads live workshop availability and creates the booking before the caller hangs up.
• Confirmations: The customer receives an SMS and the team receives the booking details by email.
• Lead capture: Sales enquiries nobody could take are captured and pushed into the lead system for the sales team to follow up.
• Human handover: If a caller asks for a person or sounds frustrated, the call goes to a chosen staff member; if nobody is free, the details are emailed to the right department.
• Integrations: Services book into Revolution, Titan DMS and ServiceIQ (formerly Xtime), and leads go into Dealer Studio, Autoplay and AMS Pro, with custom integrations built on request.
• Dashboard: Every call, booking and lead appears in a dashboard with booking rate, calls by department, after-hours calls and all sites on one page.
• AI disclosure: The agent introduces itself as the dealership's AI assistant and mentions recording; dealers choose its name and voice, and other languages are set up on request.
• Data handling: The main database is hosted in Sydney, call audio is processed by US voice AI providers, calls are not used for training without consent, and providers are listed at trust.cfive.ai.

Use Cases

• Service departments: Booking routine services and answering "is my car ready?" calls.
• After-hours calls: Catching service and sales calls that used to be lost overnight.
• Sales teams: Turning missed new and used car calls into logged leads for the sales team to chase instead of losing them.
• Multi-brand groups: Running one AI service team that books across several franchises and showing every site on a single dashboard.

Getting Started

• Website: cfive.ai
• Results: cfive.ai/results
• Trust centre: trust.cfive.ai

CFive AI works only with car dealerships and reports more than 100 dealerships across Australasia using it; its team handles phone forwarding, the DMS connection and scripts, and most dealers are live in about two weeks with their phone numbers unchanged.