Zenarate

Zenarate

Zenarate is a Palo Alto company, founded in 2017, that builds a performance platform for frontline customer service teams. Agents practise on AI roleplay simulations across voice, chat and email, with coaching tied to their KPIs. Its Evolve product adds inbound and outbound voice AI agents that hand calls to staff with full context when needed.

Key Features

• Perform simulations: AI roleplay practice for voice, chat, email, back office and software tasks, including AI avatar role play with video analysis.
• KPI-based coaching: coaching plans built automatically from live performance gaps, for new hires and tenured staff.
• Analyze: CX analytics and quality assurance that show teams what to coach and why.
• Evolve voice agents: inbound and outbound voice AI and webchat agents with code-driven guardrails that escalate to a person with full context.
• Enterprise compliance: SOC 2, PCI, HIPAA and GDPR, as stated by Zenarate.

Use Cases

• Onboarding contact center hires on simulated customer calls before they go live.
• Turning quality assurance findings into targeted coaching for each agent.
• Automating routine calls with voice AI agents while keeping a human handoff.

Getting Started

Zenarate sells to enterprise CX teams; each product can be bought on its own. Book a demo on the website: https://www.zenarate.com/