Dialogus

Dialogus: AI Voice Agents for Enterprise

Dialogus builds SOC 2 compliant AI voice agents for enterprises that need every live conversation resolved, traced, and controlled across phone, workflow, and customer systems. Backed by Y Combinator, the platform functions as a voice operating layer that handles real-time speech input, controlled workflow execution, and structured evidence output.

Key Features

• Audio Perception: Handles messy phone audio, including accents, pauses, interruptions, and background noise, utilizing speech recognition, endpointing, and barge-in capabilities.
• Controlled Reasoning: Constrains the AI model with workflow state, policies, menus, CRM, and tool context to ensure safe and accurate responses.
• Workflow Execution: Commits real actions such as processing orders, making delivery changes, adding CRM notes, sending WhatsApp confirmations, and executing human handoffs.
• Auditable Evidence: Creates a trace for every call, generating transcripts, tool results, state snapshots, latency records, outcomes, and error logs for auditing.
• Continuous Improvement: Uses production failures as replayable scenarios and regression tests to train safer agent versions.
• Enterprise Security: SOC 2 compliant architecture featuring auditable tool calls and controlled human handoff capabilities.

Use Cases

• Customer Support: Resolves live support calls end to end.
• Order Calls: Takes phone orders straight into the Point of Sale (POS) system.
• Collections: Recovers past-due accounts within established company policies.

Getting Started

Website: https://www.dialoguslabs.com/

Dialogus provides enterprises with a frontier AI voice lab to resolve calls with strict control, auditable evidence, and seamless human judgment integration.