Benerra

Benerra: AI voice agents for phone sales and service

Benerra builds AI voice agents for businesses handling phone sales and customer service, alongside Locator speech analytics for human teams. Its agents answer inbound calls, qualify leads and guide customers to orders, using scripts developed around the business.

Key Features

• Three agent roles: Bene Hotline handles reception and routing, Bene Qualifier identifies interested leads, and Bene Sales handles full-cycle selling.
• Round-the-clock calling: Agents handle calls 24/7, including nights, weekends and peak hours, and can hand over to a person.
• Bookings and account updates: Agents book appointments in live calendars and check or update orders, bookings and accounts during calls.
• Agent builder: Configure the role, product, call type, language, context, call plan and voice, with reusable behavior modules for objections, pricing and booking.
• Speech analytics: Locator reviews every human operator call across more than 30 parameters, while analytics for calls made by agents is included.
• Live reporting: The dashboard shows calls, sales, conversion, weekly trends, call outcomes, peak hours and funnel drop-offs from request to payment.
• Call records and voice cloning: Speaker-by-speaker transcripts include audio in multiple languages, and uploaded operator recordings let AI capture their voice and style.
• Managed deployment: The team writes sales scripts, launches calls and tracks conversion, with prompt engineers refining agents after launch.

Use Cases

• Reception and appointments: Answer incoming enquiries, route calls and book visits for clinics, dental practices and automotive service centres.
• Outbound lead qualification: Call new leads within seconds of a form submission, assess interest and pass warm leads to managers.
• Retail sales: Follow up abandoned baskets, recommend products, handle objections, send payment links and book delivery.
• Delivery support: Find orders, confirm addresses and time windows, and rebook missed deliveries during the call.

Pricing

Base rates excluding VAT are €0.10/minute for Locator, €0.20 for Bene Hotline, €0.25 for Bene Qualifier and €0.30 for Bene Sales. The minimum purchase is 3,000 minutes per month at the product's base rate. Rates vary by region, with volume discounts up to 25%. Billing is on talk time, including voicemail; management, support, training and quality control are included.

Getting Started

• Website: benerra.ai

Benerra combines managed AI phone agents for sales and service with speech analytics for human operators.