Rezonate

kira: Omnichannel engagement that completes the work

kira is an engagement intelligence platform for organizations in healthcare, insurance, banking, government and sports. It combines AI voice agents, digital messaging and workflow automation to carry context across channels and systems, determine the next action and complete the work behind an interaction.

Key Features

• Always-on voice agents: kira provides 24/7/365 availability and first-ring pickup, with no queue or voicemail.
• Cross-channel context: Conversations retain context across voice, WhatsApp, iMessage, RCS, web, SMS and email, so people can move from a call to a chat without repeating information.
• Multilingual conversations: The platform supports more than 60 languages from day one across voice and text.
• Connected systems: kira reads and writes to EHR, CRM and calendar systems, including Epic, Salesforce and athenahealth, to keep records current without re-keying.
• Workflow management: Visual workflow automation, a human-in-the-loop inbox, knowledge management and compliance controls are unified in one governed system.
• Clinical triage: Clinically reviewed question flows assess urgency and route people to the appropriate destination without providing a diagnosis.
• Human handoff: When kira is unsure or a conversation needs a person, it escalates with the context already gathered.
• Conversation testing: kira Arena rehearses calls before customers make them through a cycle of rehearsal, scoring, fixes and re-testing.
• Data protection: Data stays on the organization's infrastructure, and kira is built to HIPAA, PDPA and GDPR standards.

Use Cases

• Appointment management: Book and reschedule healthcare appointments, send reminders and pre-visit forms, and continue scheduling conversations across calls and messages.
• After-hours triage: Start with a high-volume healthcare workflow that assesses urgency and routes callers to the right place, with human escalation when needed.
• Financial services: Handle payment conversations with payment confirmation and a receipt sent to the customer.
• Travel and hospitality: Handle late-checkout requests and update the guest's folio in Opera.

Getting Started

• Website: www.getrezonate.com

kira combines voice, messaging and governed workflow automation to connect conversations with actions across an organization's systems.