X-on Health

X-on Health

X-on Health is a UK company headquartered in Melton, Suffolk, and a specialist division of Southern Communications Group. It builds Surgery Connect, a cloud phone system for general practice, and Voice Agents that automate routine patient phone requests. The company says it supports over 3,500 GP practices across the UK, alongside PCNs and ICBs.

Key Features

• Inbound Voice Agent: Guides callers through a structured conversation and completes the practice consultation form on their behalf, feeding requests into the existing triage workflow.

• Caller choice: Patients can speak to a receptionist or use the Voice Agent, so the automated route shortens the queue without removing human access.

• Outbound appointment reminders: Automated voice calls let patients confirm or cancel appointments, with responses logged back into the workflow (listed by the company as coming soon).

• Surgery Intellect: A voice-enabled ambient scribe, powered by TORTUS, that generates notes, referral letters and clinical coding from face-to-face or phone consultations.

• Workflow Agent foundation: Voice Agents run on X-on Health Workflow Agent technology, which the company describes as a self-certified Class I Medical Device, and integrate with Surgery Connect and Surgery Assist.

Use Cases

• Phone triage: Capture complete patient requests at first contact.

• Call queue reduction: Take routine requests off the reception phone line.

• Missed appointments: Remind patients and free up cancelled slots earlier.

• Clinical documentation: Ambient note taking during GP consultations.

Getting Started

GP practices, PCNs and ICBs can book a demo from the Voice Agents page: https://www.x-on.co.uk/