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    Dash Voice AI

    Dash Voice AI

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    Healthcare

    Automated voice AI for patient calls, appointment management, and scheduling.

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    About Dash Voice AI

    Relatient Dash Voice AI: Automated Voice Agent for Patient Calls

    Relatient Dash Voice AI is an automated, secure voice agent designed to handle patient phone calls and appointment management for healthcare providers. Built with HITRUST and SOC 2® compliance, this AI solution efficiently manages scheduling, rescheduling, confirmations, and cancellations with zero staff intervention—all while following provider rules and organizational preferences.

    Key Features

    • Unified Rules-Based Engine: Ensures each patient interaction follows provider, location, and visit-type rules for accurate scheduling.

    • Automated Appointment Management: Handles booking, cancellations, reschedules, and confirmations quickly and without manual staff input.

    • Smart Text-to-Schedule: Sends secure links for online self-scheduling to new appointment callers, boosting self-service adoption.

    • Intelligent Call Routing: Automatically directs inbound calls to the appropriate department or workflow based on patient intent.

    • Scheduling Safeguards: Controls customization of what Voice AI can verify, book, reschedule, or cancel based on provider or location.

    • Real-Time EHR Integration: Synchronizes schedule changes instantly with your EHR or practice management system.

    • Security and Compliance: Fully compliant with HITRUST, SOC 2, and HIPAA standards, ensuring safe handling of patient information.

    Use Cases

    • Automating routine patient calls for appointment booking, confirmations, and cancellations

    • Reducing administrative burden and call volumes for front-desk or call centers

    • Improving patient self-service options and 24/7 appointment access

    • Minimizing scheduling errors and maintaining up-to-date provider calendars

    • Ensuring secure, accurate patient interactions without impacting staff workload

    Getting Started

    Relatient Dash Voice AI empowers healthcare organizations to modernize patient engagement, reduce call center costs, and deliver always-on appointment management all while upholding the highest standards for security and accuracy.