Trapeze

Trapeze: Enterprise-grade AI for healthcare

Trapeze is an enterprise-grade AI call center designed to provide 24/7 concierge support across the healthcare journey. Trusted by hundreds of ophthalmologists and optometrists nationwide, the platform aims to deliver exceptional patient experiences while unburdening front office staff and clinicians.

Key Features

• Conversational AI Coworkers: Manages patient scheduling, general inquiries, and triage.
• Omni-channel and Multilingual Support: Engages patients seamlessly across phone and text channels in their preferred language.
• Integrated Workflows: Offers zero-lift integrations across existing EHR, PMS, and telephony systems.
• Self-learning AI: Continuously improves patient support by learning from historical patient conversations.
• Data-driven Insights: Identifies trends, finds anomalies, and unlocks actionable analytics across all patient conversations.
• HIPAA Compliant: Ensures secure patient interactions with enterprise-grade data protection.

Performance Metrics

Trapeze reports the following operational improvements for healthcare organizations:

• 50% of inbound calls auto-resolved
• 3% new appointments booked
• 7x faster average handle time

Getting Started

Website: https://www.trapezehealth.com

Trapeze provides healthcare providers with a secure, multi-specialty AI solution to automate patient inquiries, streamline scheduling, and gain valuable operational insights.