Assort Health

Assort Health: Generative AI Agents for Healthcare Call Centers

Assort Health provides industry-leading generative AI agents designed to transform patient access and call center efficiency for healthcare organizations. Their AI-powered system automates millions of patient calls annually, dramatically reducing call abandonment rates (from 41% to 8% in 30 days) and average wait times (from over 11 minutes to just over 1 minute). Assort Health’s platform is tailored for a wide range of specialties, including orthopedics, cardiology, dentistry, pediatrics, family medicine, behavioral health, and more.

The AI agents handle scheduling, rescheduling, cancellations, and appointment confirmations, eliminating hold times and freeing up staff for higher-value tasks. The system triages calls, answers FAQs based on provider names and patient needs, and supports proactive patient notifications via SMS or phone calls for reminders, cancellations, and follow-ups. Patients can also request prescription refills or renewals, and the platform can automatically follow up on unscheduled appointments to maximize bookings.

Assort Health offers personalized voice options to match your brand and supports multilingual communication, ensuring every patient can interact in their preferred language. Custom AI solutions are available for organizations with unique needs.

Key Features

• Automated Patient Scheduling:
  Schedule, reschedule, cancel, or confirm appointments with no hold times.

• AI Call Triage & FAQ Handling:
  Intelligent triage and instant answers to common patient questions.

• Proactive Patient Notifications:
  Automated SMS and calls for reminders, cancellations, and follow-ups.

• Prescription Management:
  Patients can request refills or renewals via phone.

• Unscheduled Appointment Recovery:
  Automated SMS follow-ups to recover missed or unscheduled appointments.

• Personalized Voice Options:
  Tailor the AI’s voice to match your organization’s brand.

• Multilingual Support:
  Communicate with patients in their preferred language.

• Custom AI Solutions:
  Bespoke features and workflows for unique healthcare needs.

• Rapid Deployment:
  Go live in weeks, not months.

Use Cases

• Hospitals and clinics automating inbound and outbound patient calls

• Specialty practices improving scheduling efficiency and reducing no-shows

• Healthcare organizations seeking to lower abandonment rates and wait times

• Multilingual patient engagement and personalized service delivery

Model Selection

• AI Scheduling Agent:
  For automating appointment management and reducing staff workload.

• AI Triage & FAQ Agent:
  For intelligent call routing and instant information delivery.

• Custom Solutions:
  Tailored AI workflows for unique healthcare or operational requirements.

Getting Started

• Website: assorthealth.com

• Product Overview: Explore features and specialties served on the homepage

• Contact & Demo: Request a tailored demo or more information via the Contact page

• Specialties Supported: Review the full list of specialties (orthopedics, cardiology, dentistry, etc.) on the homepage

• Results & Case Studies: See real-world impact statistics and testimonials on the homepage

• Custom Solutions: Inquire about tailored AI solutions for your organization’s needs

Assort Health empowers healthcare providers to deliver faster, more efficient, and patient-friendly service-automating routine calls, improving access, and freeing staff for higher-value care.