Attuned Intelligence

Attuned Intelligence: Healthcare Call Center Automation

Attuned Intelligence provides an AI Voice Agent designed to answer every patient call instantly, delivering 24/7 phone coverage with real-time AI oversight and human supervision. The platform enables healthcare organizations to automate routine tasks like appointment scheduling and medication refills, integrating seamlessly with existing protocols and EHR systems to reduce staffing burdens and improve patient engagement.

Key Features

• Instant 24/7 Call Coverage:
  Automatically answers all calls with no wait times, ensuring every patient interaction is addressed without queues or delays.

• Easy Setup with No IT Lift:
  Launches quickly by forwarding a phone line, requiring no complex IT integration or system overhauls.

• Protocol Integration and Live Coaching:
  Transforms existing SOPs and workflows into coachable AI instructions that can be updated in real time without retraining staff.

• Safe Automation with Human Oversight:
  Real-time monitoring with escalation options ensures patient safety and call quality are maintained consistently.

• Multilingual Support:
  Communicates naturally in patients’ preferred languages to enhance accessibility.

• EHR Integration:
  Automates appointment requests, medication refills, and telephone encounters with direct integration into healthcare records.

• Analytics and Reporting:
  Provides post-call QA, searchable transcripts, and actionable insights into call volumes, outcomes, and trends.

Use Cases

• Reducing healthcare call center workloads by automating routine patient interactions

• Enhancing patient service accessibility with 24/7 immediate response

• Streamlining appointment scheduling and medication refill requests through AI automation

• Supporting multilingual patient communications in diverse healthcare environments

Getting Started

Website: https://www.attuned-intelligence.com

Attuned Intelligence helps healthcare providers improve patient call experiences and optimize staff efficiency through safe, scalable AI-driven automation implemented with minimal setup time.