TeleWizard

TeleWizard: AI phone agents connected to business workflows

TeleWizard is an AI call center for businesses that need help handling customer enquiries, intake and appointments. Its team configures AI phone agents around your instructions and connected systems, with optional messaging channels and ongoing support.

Key Features

• Call coverage: AI phone agents answer enquiries, collect intake details and qualify leads, including during busy periods and after hours.
• Connected scheduling: Agents check availability and book appointments through connected scheduling tools, with actions depending on the selected integrations and configured workflow.
• Call routing: Route callers to the right person or department using warm transfers that provide context or direct transfers.
• Messaging add-ons: Extend configured workflows to web chat, WhatsApp, SMS, email, Facebook and Instagram for questions, intake and booking.
• AI Supervisor: Review conversations across channels to check instruction adherence and identify communication gaps and business process issues.
• Language and brand settings: Configure conversations in 50+ languages, along with the agent's tone, responses and business instructions.
• Previous-call memory: Enable earlier conversations as context when the agent speaks with returning callers.
• Conversation reporting: Track call volume, outcomes and activity in an analytics dashboard, and review call summaries and transcripts.
• Team consultation: The AI can call or text a team member for missing information and return their answer to the original customer call or chat.

Use Cases

• Legal intake: Collect intake details, book consultations and route client enquiries to the right team.
• Healthcare enquiries: Handle appointment questions, collect caller details and route requests to clinic staff.
• Retail support: Answer product questions and collect information for follow-up on order enquiries.
• Property enquiries: Schedule viewings, handle property questions and route tenant requests.

Pricing

Monthly or yearly subscriptions include credits, ongoing support and maintenance, with a separate setup fee. Yearly plans provide annual credits upfront. Change requests, new actions or additional languages may incur fees. Request a quotation for pricing.

Getting Started

• Website: telewizard.ai/en/

TeleWizard combines configured AI phone agents, connected business workflows and conversation review with a team that sets up and supports the service.