SVARA AI

SVARA AI

SVARA AI is a Tallinn startup, founded in 2026 and grown at Tehnopol and TalTech, that builds an AI voice concierge for hotels. It answers guest calls day and night, takes room bookings during the call and transfers to the right department when needed. It speaks native Estonian plus the Baltic and Nordic languages.

Key Features

• 24/7 call answering: Answers every guest call, including at night and during check-out rush.
• Bookings on the call: Checks availability and prices, reads the booking back, creates it in the hotel's booking system and sends the guest a secure payment link by SMS.
• Call routing: Transfers calls to reception, the spa, the restaurant or sales according to the hotel's rules.
• Languages: Native Estonian plus Latvian, Lithuanian, Finnish, Swedish, Danish and Norwegian.
• Dashboard: Every call as text, booking notifications and callback requests in one place.
• PMS integrations: BOUK and Cloudbeds are live; other systems are assessed on a discovery call.

Use Cases

• Hotels and spa hotels: Covering the phone at night and at peak times.
• Multilingual guests: Answering callers in their own language.
• Direct bookings: Turning phone enquiries into bookings with payment by link.

Getting Started

Hotels can start with a free two-week pilot: https://svara-ai.com/