Riviera

Riviera: AI Voice Agents for Hotels and Hospitality

Riviera is an advanced AI phone platform designed specifically for hotels and hospitality businesses. Riviera’s voice agents answer every call instantly, handle guest inquiries in any language, and automate key workflows such as reservations, in-room dining, and guest routing. By integrating seamlessly with hotel systems, Riviera reduces operational costs, enhances guest satisfaction, and frees staff to focus on high-value service.

Key Features

• AI Phone Operator:
  Instantly answers calls with a friendly, intelligent AI agent-no more robotic recordings or missed calls. Custom-trained to provide property information, local recommendations, and personalized service.

• Room Service Voice Agent:
  Takes in-room dining orders accurately, remembers guest preferences and dietary restrictions, and increases revenue through personalized menu suggestions and smart upselling.

• AI Reservations Specialist:
  Converts phone inquiries into bookings without human input. Handles questions about rates and availability, interfaces with GDS systems, and suggests upgrades at the perfect moment.

• Smart Call Routing:
  Analyzes conversations in real time and routes calls to the right department or staff member when needed, reducing staff workload, especially during peak periods.

• Multilingual Support:
  Communicates fluently in any language, ensuring excellent service for international guests.

• Easy Integration:
  Connects with existing PBX, POS, and PMS systems for seamless deployment and operation.

• Data Privacy and Security:
  Keeps guest data private and secure, with visibility into agent performance and compliance.

• Enterprise Customization:
  Offers enterprise-level support and customization to match each property’s unique needs.

Use Cases

• Automating front desk and reservations calls

• Handling in-room dining and room service orders

• Providing local recommendations and property information

• Reducing missed calls and staff workload during busy hours

• Boosting upsells and personalized guest experiences

Model Selection

• AI Phone Operator:
  For general guest inquiries and call routing

• Room Service Agent:
  For in-room dining and personalized recommendations

• Reservations Specialist:
  For converting calls into bookings and managing upgrades

Getting Started

• Website: withriviera.com

• Product Overview: Explore the homepage for features, use cases, and customer stories.

• Book a Demo: Schedule a personalized demo or consultation directly from the website.

• Contact & Support: Use the site’s contact form for questions or tailored onboarding.

Riviera empowers hotels to deliver exceptional guest experiences, increase revenue, and streamline operations with humanlike AI voice agents-making every call a seamless, personalized interaction.