Omniloy

Omniloy

Omniloy is a healthcare AI company with hubs in Madrid and Valencia, Spain, operated by Omniloy S.L. with US parent Omniloy, Inc. It builds AI agents for hospitals: MarIA handles patient phone calls, WhatsApp and web chat for reception and follow-up, while SofIA transcribes consultations into clinical notes and proposes ICD codes. The company says its agents run at 24 healthcare sites, with hospital groups, public institutions and private clinics in Spain among its clients.

Key Features

• MarIA voice reception: Answers inbound calls 24/7, classifies intent and books, changes or routes appointments, with conversational latency the company states as under 500 ms.
• Outbound follow-up: Places reminder, confirmation and satisfaction survey calls, with WhatsApp and SMS as additional channels.
• HIS/EHR integration: Connects to systems such as Dedalus, IQVIA and SINA Suite, retrieves patient history and verifies identity against HIS data before acting.
• SofIA clinical scribe: Transcribes the doctor-patient conversation in real time into a structured SOAP note with ICD-10 codes and exports it to the HIS/EHR.
• Human escalation: Transfers calls to the right professional when a request needs human intervention.

Use Cases

• Hospital switchboard: Answer patient calls and book appointments without hold queues.
• Appointment adherence: Automated reminders and confirmations after each visit.
• Clinical documentation: Generate visit notes from the consultation conversation.
• Revenue cycle: Propose ICD codes from clinical notes for coding review.

Getting Started

Request a demo or book a call with the team: https://www.omniloy.com/en/contact.html