Nia by OhMd

Nia: AI Phone Assistant for Healthcare Practices

Nia is an AI-powered phone assistant designed for medical practices, automating routine patient calls to save staff time and improve patient experience. By handling the most common requests-like appointment scheduling, medication refills, and basic inquiries-Nia allows your team to focus on more complex patient needs, reducing call volume and eliminating phone tag or voicemails.

Key Features

• Automated Call Handling:
  Answers incoming patient calls, manages routine requests, and captures essential information without human intervention.

• Actionable Summaries:
  Extracts and summarizes key details from every call, providing clear, actionable intelligence for your team.

• Smart Routing:
  Assigns calls and follow-up tasks to the appropriate staff or department, ensuring nothing falls through the cracks.

• Human-in-the-Loop:
  Loops in your team for complex or nuanced conversations, blending AI efficiency with expert human care.

• Follow-Up Management:
  Creates follow-up sequences and reminders to maintain continuity and patient satisfaction.

• Customizable Experience:
  Tailor Nia’s voice, tone, data sources, and integrations to fit your practice’s needs.

• Significant Time Savings:
  Reduces call volume by up to 60% and can save teams up to 5 hours per day.

Use Cases

• Automating appointment scheduling and medication refill requests

• Reducing phone wait times and eliminating voicemails

• Routing patient inquiries to the right team members

• Maintaining continuity with follow-up reminders

• Freeing up staff for high-impact patient interactions

• Enhancing patient satisfaction through prompt, consistent communication

Getting Started

Website: nia.ohmd.com

Demo & Contact: Request a demo, join the waitlist, or contact the OhMD team for more information.

Learn More: Explore how Nia integrates with OhMD’s patient communication platform and discover best practices for AI in healthcare on the website.

Nia empowers healthcare practices to streamline communication, reduce administrative burden, and deliver better patient care by automating routine phone interactions with smart, human-in-the-loop AI.