Numa

Numa: The AI Operating System for Car Dealerships

Numa is an AI-powered operating system designed specifically for car dealerships to centralize communications, automate appointment scheduling, and improve customer satisfaction. By integrating directly with existing Dealer Management Systems (DMS) and CRMs, the platform ensures that no calls or texts are missed, enabling service advisors to increase their productivity and focus on closing deals.

Key Features

• Context-Aware Voice AI: Connects to the DMS in real time to answer calls with full context, resolving requests and writing them back to the system without relying on generic scripts.
• Smart Inbox: Provides an AI-native, centralized inbox that connects the entire dealership's communications across all channels into one unified conversation.
• LiveCSI™ Monitoring: Acts as a real-time monitor for customer satisfaction, allowing teams to resolve heat cases while the customer is still in the shop.
• Service Advisor Agent: Automatically drafts replies, surfaces customer history, and manages follow-ups to save advisors time and accelerate the sales process.
• Opportunity Agent: Identifies and surfaces declined or unsold work hidden within dealership data to automatically book new appointments.
• Mobile Accessibility: Equips teams with a mobile app to answer calls, respond to messages, and manage communications from anywhere on the go.
• Seamless Integrations: Works effortlessly with existing DMS, scheduling tools, and CRMs, boasting 90% DMS coverage across the automotive industry.

Use Cases

• Franchise dealerships and multi-rooftop groups managing high call and text volumes in fixed operations.
• Service departments looking to recover revenue lost to missed calls and slow customer response times.
• Dealerships aiming to standardize communication operations and increase Customer Service Index (CSI) scores.

Getting Started

• Website: https://numa.com/

Numa transforms dealership operations by cutting average customer response times to under ten minutes and significantly lifting repair-order revenue, turning chaotic communications into a streamlined, data-driven process.