Neutropy

Neutropy: AI Employees for Healthcare

Neutropy provides AI employees designed to reduce patient scheduling time from days to minutes. The platform automates routine administrative tasks by reading referrals, calling patients, and scheduling appointments directly into existing Electronic Health Record (EHR) systems. By handling repetitive call volume, Neutropy allows healthcare administrative teams to focus on complex cases and exceptions.

Key Features

• Automated Patient Scheduling: Reads GP referral letters, emails, and scanned PDFs, then calls patients to schedule, reschedule, or warm-transfer in real time.
• EHR Integration: Writes scheduling data directly into systems like Epic, Oracle Health, MEDITECH, Athenahealth, and others without requiring new logins.
• Real-Time Insurance Verification: Asks for provider and policy numbers during the call, validates coverage, and updates the appointment record automatically.
• Multilingual Support: Detects and switches languages mid-call, supporting over 12 languages including Polish, Romanian, Ukrainian, Spanish, and Hindi.
• Privacy and Security: Built GDPR-native on EU-resident infrastructure. Strips Personally Identifiable Information (PII) before processing, uses tokenized handles, and maintains a searchable audit trail.
• Identity Verification and Safety: Confirms patient identity before disclosing information. If a household member answers, it protects referral details and ends the call safely.
• Human Escalation: Automatically routes failed verifications, complex cases, or patients requesting a human directly to clinic staff.

Use Cases

• High-Volume Patient Scheduling: Managing routine appointment booking and backlog reduction for clinics and hospitals.
• Insurance Validation: Collecting and verifying private health insurance details prior to consultations.
• Multilingual Patient Outreach: Communicating with diverse patient populations in their native languages.

Getting Started

Website: https://neutropy.ai/

Neutropy streamlines healthcare administration by automating routine patient calls and EHR data entry, ensuring secure, efficient, and multilingual scheduling while keeping human staff available for critical tasks.