Lemonflow

Lemonflow: AI agents for EV charging operators

Lemonflow builds AI agents for EV charging networks. Its AI support agents answer driver calls, chats and emails 24/7 in 90+ languages and can reset or unlock a charger while the driver is still on the line, and its AI monitoring agents give every charge point a health score and turn charger logs into fixes.

Key Features

• Voice, chat and email: One engine handles all three channels, with natural voices in 90+ languages and regional accents; drivers can interrupt and are never put on hold.
• Fixes during the call: Through the operator's CPMS, the agent can reset a charger, unlock a cable or stop and start a session, and hands over to staff with the charger, actions taken and language when a person is needed.
• Charging resolution flows: Flows cover the main reasons drivers call, such as a charger that will not start, a stuck cable, payments and invoices, app and RFID login, and slow charging, field-tested on 200,000+ real conversations.
• Self-hosted models in the EU: Models run on dedicated hardware in EU data centres with automatic failover, with about 350 ms from the end of a question to the model's first token.
• Integrations: Native integrations with CPMS, CRM, ticketing and telephony, with 15+ CPMS and 10+ ticketing systems already connected; cases and tickets are written into the operator's own system.
• Charge point health score: The monitoring agent reads charger log messages such as OCPP around the clock and scores each charge point from 0 to 100, counting faults, failed and 0 kWh sessions and idle time.
• Root causes and verified fixes: Causality chains link log events and driver reports to a root cause; the team approves the recommended fix or lets a rule run automatically, and each fix is checked again 10 minutes later.
• The Hub: A real-time dashboard on desktop and phone shows support KPIs, network health, action items and reports.
• Security: Lemonflow holds a SOC 2 Type II attestation, aligns its security framework with ISO/IEC 27001 and keeps customer data in the EU.

Use Cases

• Charge point operators: Run 24/7 multilingual driver support and network monitoring across sites and countries.
• eMobility service providers: Offer in-app driver support across borders, languages and networks.
• Software backend providers: Embed AI support and monitoring into a charging management platform.
• Operators switching support providers: Move driver support to AI agents tuned to the operator's contact reasons, tone of voice and hardware.

Getting Started

• Website: lemonflow.ai
• Trust Center: trust.lemonflow.ai

Lemonflow is built for charging operators that want driver support and charger monitoring handled by AI agents that can act on the charge point itself.