Yellow AI

Yellow.ai: Agentic AI Platform for Omnichannel Service Automation

Yellow.ai is an enterprise-grade conversational AI platform designed to automate and enhance customer service operations across voice, chat, email, and more than 35 digital channels. Trusted by over 1,300 global brands, Yellow.ai empowers organizations to deliver natural, human-like interactions, achieve up to 90% automation, and provide 24/7 self-service that boosts customer satisfaction and agent productivity.

Key Features

• Omnichannel Engagement:
  Reach customers on 35+ channels, including voice, chat, email, WhatsApp, and social media.

• VoiceX Technology:
  Advanced voice AI generates life-like, real-time responses to complex requests.

• Multilingual Support:
  AI agents communicate in 135+ global and regional languages.

• In-House LLMs:
  Proprietary large language models ensure accurate, context-aware, and secure interactions.

• Dynamic AI Agents:
  Automate up to 90% of service requests with empathetic, sentiment-aware conversations.

• Smart Workflow Automation:
  Detects events and intents, triggers workflows for ticketing, escalations, and more.

• Agent Assist Tools:
  Sentiment detection, reply suggestions, tone changer, and 360° customer view for live agents.

• Powerful Analytics:
  20+ real-time metrics, dashboards, journey visualization, and goal-based tracking.

• 150+ Plug-and-Play Integrations:
  Rapid deployment with Salesforce, Zendesk, Genesys, Nice, and other leading platforms.

• Enterprise-Grade Security:
  HIPAA, GDPR, ISO, and SOC 2 certified, with robust guardrails for data protection.

Use Cases

• Customer support automation and 24/7 self-service

• Omnichannel engagement and proactive outreach

• Ticketing, escalations, and workflow automation

• Multilingual customer service for global brands

• Agent productivity enhancement and real-time coaching

Who Uses Yellow.ai?

Yellow.ai serves enterprises across healthcare, retail, BFSI, telecom, and more. Case studies include Cipla’s Breathefree initiative, which uses Yellow.ai to provide multilingual, AI-driven respiratory health education and support to over half a million patients monthly.

Getting Started

• Website: yellow.ai

• Book a Demo: Request a demo to see the platform in action.

• Contact & Support: Reach out via their contact page for personalized assistance.

• Resources: Explore articles, case studies, and insights on Yellow.ai’s blog.

Yellow.ai enables organizations to automate, personalize, and scale customer service-delivering faster responses, higher engagement, and measurable results with secure, enterprise-ready conversational AI.