ChargeMate

ChargeMate: AI agent that gets EV drivers charging

ChargeMate is an AI agent platform for EV charging operators that helps drivers recover failed charging sessions. Drivers call a number printed on the charger or scan a QR code to chat, and the agent reads the live session, works through the problem with the driver and logs each conversation as data the operations team can act on.

Key Features

• Voice on the charger: A real phone number on the charger decal or screen connects drivers to a voice agent that answers in the network's name, day or night, with no hold music.
• White-labeled chat: Mobile-first web chat uses the operator's logo and colors and opens from a QR code on the charger, a link in a text message or an embed in the operator's app.
• Languages: The voice agent speaks 20+ languages, and chat supports many more, so drivers who do not speak English can still start a session.
• The Omnimanual: A maintained knowledge base of vehicles, charging hardware and field failure modes covers 99.7% of electric vehicles on the road, with the operator's own documentation and policies on top.
• Live session control: The agent knows which charger the driver is at and can start, stop or reset a session through AMPECO, Driivz or any CPMS with an API or OCPI.
• Visual guidance: The agent can send a picture of the screen or plug the driver should look for, and drivers can send photos of damage or error screens back.
• Tickets and alerts: Conversations open, update and close tickets in Zendesk, Salesforce, Relion and other work-order systems, with summaries sent to Slack, Teams or email.
• PCI-compliant pay by phone: When a card reader fails, drivers can pay by phone and start charging, with card details going to the payment processor and never to the AI.
• Operator dashboard: A dashboard ranks failures by site and hardware, and operators set escalation rules for refunds, safety concerns or anything else that needs a person.

Use Cases

• Public charging networks: Turn failed charging attempts into completed sessions at the charger.
• Tier 1 support: Handle first-line driver calls with AI, with optional partners for human and field service escalation.
• Operations and maintenance: Use structured driver reports tagged to site, charger and vehicle to fix root causes.
• Reviews and listings: Track and reply to driver feedback on Google Maps and PlugShare and link reviews to specific chargers.

Getting Started

• Website: chargemate.ai
• FAQs: chargemate.ai/faqs

ChargeMate is built for charging operators that want drivers helped at the charger in the moment, with every conversation feeding back into network operations.