Klearcom

Klearcom: Real-Call Testing for AI Voice Agents, IVRs and Phone Numbers

Klearcom tests and monitors AI voice agents, IVRs and phone numbers by calling them the way real customers do, from inside 100+ countries over local fixed and mobile carriers. It sits outside the carrier, contact center platform and AI provider, so teams can see which leg of a call failed and keep evidence of how their agents behave in each market.

Key Features

• Agentic Assurance: AI personas call deployed voice agents before launch and on a schedule after it, and each conversation is scored against the rules the business sets.

• In-Country Calls on Real Networks: Test calls are placed locally in 100+ countries over 340+ fixed and mobile carriers, checking reachability, routing, latency and audio.

• Caller Persona Builder: Teams configure language, accent, speech pace from 0.5x to 2x, background noise, hesitations, interruptions and language switching on the same call.

• Conversation Checks: Tests cover intent, answers, actions, escalation to a human, data handling, AI disclosure and jailbreak resistance, in 20+ languages for agent testing.

• Compliance Testing by Market: Calls from inside each market check agreed language, disclosure, authentication and data handling against rules such as HIPAA, GDPR, SOC 2 and PCI DSS.

• Preproduction Testing: Every scripted path of an IVR or voicebot release is tested before launch, in 50+ languages, with tests that regenerate as call flows change.

• Production Monitoring: Numbers, IVRs and routes are called around the clock from inside each market, with the failing leg pinpointed and records to hold carriers to their SLAs.

• Drift Detection: Scheduled test calls catch changes in agent behavior after a model, prompt, knowledge base or route update.

• No Installation: Testing runs from the outside in over the phone network, so nothing is installed in the production environment and it works alongside any carrier, CCaaS or AI vendor.

Use Cases

• AI Agent Launches: Prove a voice agent works in every market before customers meet it, and keep checking it after go-live.

• IVR Releases and Migrations: Validate call flows before and after moves such as on-premise to CCaaS or DTMF menus to speech IVRs.

• Toll-Free and Global Numbers: Confirm published numbers connect in every country and get alerted when one stops.

• Voice Quality and Escalation: Measure audio quality on each leg of the call path and confirm callers reach a live agent when they ask for one.

Getting Started

• Website: https://klearcom.com

• Pricing is quoted per project based on testing coverage, call volumes and regions. Teams can book a demo from the website.

Klearcom gives enterprises an independent view of how their phone lines and AI voice agents behave for real callers, market by market and carrier by carrier.