Jio Haptik

Enterprise-grade conversational AI agents delivering scalable and human-like customer experiences.

Jio Haptik: Build Enterprise-Grade Customer Experience AI Agents

Jio Haptik provides conversational AI agents designed to understand, interact, and enhance customer experiences at an infinitely scalable level. The platform allows enterprises to build LLM-driven AI agents for various industries, combining AI efficiency with human-like interactions.

Key Features

• Voice AI Agents: Automates phone calls with advanced intent detection, dynamic call routing, and multilingual fluency in over 100 languages.
• Flexible AI Agent Builder: Allows experimentation with leading AI models like GPT, Llama, and Claude, and fine-tuning using enterprise data such as PDFs, DOCX, PPTX, CSVs, and websites.
• Omnichannel Engagement: Deploys agents across Web, WhatsApp, Voice, RCS Business Messaging, Instagram Direct, and Facebook Messenger.
• AI and Human Collaboration: Features an omnichannel agent inbox and seamless handoff capabilities to escalate complex queries to human agents.
• Advanced Analytics: Provides custom dashboards to track metrics like first-time resolution and NPS, while automating insights into agent performance and SOP compliance.
• Enterprise Security: Complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2 standards.

Use Cases

• Customer Service: Streamlining support without pre-built journeys and expediting resolution for large volumes of queries.
• Sales and Lead Qualification: Enabling smart purchases with tailored recommendations and capturing qualified leads for personalized engagement.
• Bookings: Driving bookings and reservations with ease.

Getting Started

Website: https://www.haptik.ai/

Jio Haptik empowers enterprises to unify disconnected tools and deploy secure, multilingual AI agents across multiple channels, optimizing costs and maximizing customer satisfaction.