Rasa

Open Conversational AI Platform for Enterprise Automation

Rasa is the leading open conversational AI platform designed for enterprise teams seeking both flexibility and control. It enables businesses to create and deploy deeply integrated virtual assistants that adapt seamlessly to their workflows across text, voice, app, and web channels. Rasa Voice extends this capability to real-time voice experiences, combining advanced speech processing, large language models, and enterprise-grade logic control into a unified stack. Unlike black-box solutions, Rasa Voice is fully modular, transparent, and integrates with leading CCaaS platforms and LLM providers, supporting ultra-low latency, structured execution, and dynamic orchestration.

Key Features

• Conversational Fluency with Control:
  Rasa separates conversation from execution, allowing fluid, LLM-powered dialogue while reliably triggering business logic, workflows, or function calls.

• Real-Time Enterprise Performance:
  Delivers sub-second latency and high throughput for complex, high-volume environments, handling diverse phrasings, unexpected turns, and edge cases.

• Rich Voice User Experience:
  Includes turn-taking, silence handling, metaconversational recovery, voice activity detection, interruption handling, and graceful hang-up detection for natural voice-first interaction.

• Multilingual and Channel-Flexible:
  Supports diverse languages and accents natively, available across telephony and digital voice channels.

• Flexible Orchestration:
  Integrates with your preferred LLM, STT, TTS, or CCaaS providers (such as Azure, Deepgram, OpenAI, Twilio, Genesys, AudioCodes), giving you control over quality, cost, and compliance.

Use Cases

• Customer Self-Service:
  Automate high-volume tasks like checking balances, resetting passwords, or activating cards securely across chat and voice.

• Secure Transactions & Payments:
  Guide users through structured transaction flows with full verification, fallback logic, and audit visibility.

• Authentication & Fraud Support:
  Enforce identity verification and flag risk signals in real time, with clear fallback and escalation paths.

• Proactive Engagement & Offers:
  Trigger intelligent nudges based on user signals and route flows by region, tier, or channel.

• Knowledge Search & FAQ Resolution:
  Power natural-language search across documentation and service info with fluent, fact-based answers.

• Loan & Credit Application Support:
  Deliver guided, 24/7 application flows for eligibility, documentation, and escalation.

• Agent Assist & Escalation:
  Support agents with real-time context, suggested actions, and structured escalation, reducing handling time while maintaining control.
  

Getting Started
Website: https://rasa.comVoice
Product: https://rasa.com/voice
Documentation: https://rasa.com/docs

Rasa empowers enterprises to build, deploy, and manage conversational AI solutions that are flexible, transparent, and deeply integrated with business workflows, delivering automation at scale with precision and control.