Helo.ai

Helo.ai

Helo.ai is an AI-powered CPaaS (communications platform as a service) company based in Mumbai, operated by VivaConnect, which has built enterprise communication systems since 2001. Its voice product, Helo Voice, lets enterprises build, deploy and monitor AI voice agents that handle inbound and outbound calls, alongside the company's SMS, WhatsApp, RCS and email channels. Helo.ai reports more than 3,000 customers, including large Indian banks and financial services companies.

Key Features

• Voice Agent Builder: Create voice assistants with prompts, tools, guardrails and versioned provider configuration, then publish them to phone calls, web widgets or API endpoints.
• Bring Your Own Providers: Connect your choice of LLM, speech-to-text and text-to-speech providers, with speech engines mixed per language.
• Multilingual Conversations: Hindi, English and regional Indian languages on the same agent, including callers who switch language mid-sentence.
• Telephony Built In: Native SIP, WebRTC and PSTN, with support for multiple carriers and failover between them.
• Scale: Inbound and outbound calls run in parallel on the same agent, with bulk campaigns triggered through APIs.
• Actions and Handoff: Agents call your APIs and CRM during the conversation and transfer to a human agent with the full transcript.
• Observability: Traces, LLM and tool logs, call transcripts and stage-by-stage latency, with sensitive data redacted.

Use Cases

• Customer Support: Answer routine support calls instantly and resolve them using live account data.
• Lead Qualification: Answer product and pricing questions, score intent and transfer warm leads to sales.
• Outbound Campaigns and Collections: Run large calling campaigns, payment reminders and promise-to-pay capture.
• Appointments and Onboarding: Book appointments and verify or onboard customers over the phone.

Getting Started

Helo Voice is available for enterprise calling on request, through a demo or a call with sales. Website: https://helo.ai/products/voice-bot