CiaoDott

CiaoDott

CiaoDott is an Italian startup, operated by GLAIDER S.R.L., that builds AI voice assistants for medical centres, dental practices and other healthcare facilities in Italy. Its assistants answer patient calls 24/7, book, change and cancel appointments in the clinic's management software and transfer calls to staff when needed. Specialty modules cover radiology, general practice, dentistry, gynaecology, optics, orthopaedics, cardiology and dermatology. The company says its assistants handle 70% of calls autonomously.

Key Features

• Specialty voice assistants: Assistants are configured per medical specialty, such as a radiology module that recognises patients by phone number.

• Management software integration: Native connections to Italian practice management software let the assistant check availability, book in real time and send an SMS confirmation.

• Reminders and recalls: Automatic reminder calls or messages reduce no-shows, and recalls reach patients who have not booked in months.

• Control panel: Front-desk staff track calls, follow-up actions and statistics in a dashboard.

• Operator transfer: Calls are handed to staff according to rules each medical centre sets, with no limit on parallel calls.

Use Cases

• 24/7 appointment booking: Take bookings outside opening hours and at peak times.

• No-show reduction: Automated reminders before appointments.

• Patient reactivation: Recall patients who have not booked recently.

• Front-desk relief: Forward incoming calls to CiaoDott without changing the clinic's phone number.

Getting Started

Call a demo line from the homepage or request a demo: https://www.ciaodott.com