CiaoDott

CiaoDott

CiaoDott is an Italian startup that builds AI voice assistants for medical centres, dental practices and other healthcare facilities. Its assistants answer patient calls 24/7, book, change and cancel appointments in the clinic software and transfer calls to staff when needed. The company says they handle 70% of calls on their own.

Key Features

• Specialty voice assistants: Assistants are configured per medical specialty, such as a radiology module that recognises patients by phone number.

• Management software integration: Native connections to Italian practice management software let the assistant check availability, book in real time and send an SMS confirmation.

• Reminders and recalls: Automatic reminder calls or messages reduce no-shows, and recalls reach patients who have not booked in months.

• Control panel: Front-desk staff track calls, follow-up actions and statistics in a dashboard.

• Operator transfer: Calls are handed to staff according to rules each medical centre sets, with no limit on parallel calls.

Use Cases

• 24/7 appointment booking: Take bookings outside opening hours and at peak times.

• No-show reduction: Automated reminders before appointments.

• Patient reactivation: Recall patients who have not booked recently.

• Front-desk relief: Forward incoming calls to CiaoDott without changing the clinic's phone number.

Getting Started

Call a demo line from the homepage or request a demo: https://www.ciaodott.com/