RocketPhone.ai

RocketPhone.ai

RocketPhone.ai is a London company that sells a business phone system and conversation intelligence platform built for Salesforce. It captures phone, mobile, video and in-person customer conversations and stores each one in Salesforce with a recording, full transcript, summary and sentiment analysis. It also offers RocketCell, a business mobile service that records and logs mobile calls in Salesforce, and a SIP and telephony layer that connects business numbers to Agentforce Voice or other SIP-compatible voice AI platforms. RocketPhone.ai is a Salesforce ISV listed on AppExchange.

Key Features

• Salesforce-native calling: Dialer and CTI for Sales Cloud and Service Cloud, with calls logged automatically.
• Conversation capture: Recording, transcript, summary and sentiment for phone, mobile, video and in-person conversations.
• Live call assistance: Real-time insights during calls, plus risk, QA and customer vulnerability flags.
• Mobile call logging: RocketCell records and logs mobile calls from field teams in Salesforce.
• Bring your own voice AI: SIP routing to Agentforce Voice or other SIP-compatible voice AI providers.
• Payment call controls: Controls designed to support PCI DSS processes for card payments taken by phone.

Use Cases

• Sales teams: Less manual CRM entry and visibility of buying signals from calls.
• Customer service teams: Compliance checks and first-call resolution support.
• Financial services: Recorded, compliant calls for regulated firms.
• Field teams: Mobile calls captured in the CRM.

Getting Started

Book a demo on the website: https://rocketphone.ai/