Natterbox

Natterbox

Natterbox is a London company, founded in 2009, that provides a cloud contact centre and business phone platform built inside Salesforce. Alongside call routing and recording, it offers AI agents that answer callers in natural language, complete tasks in Salesforce such as refunds, and hand over to a person with the full transcript.

Key Features

• Salesforce-native contact centre: Call handling, routing policies and reporting run within Salesforce.
• AI Agents: Voice agents that understand natural speech and carry out actions in Salesforce, such as refunds, address changes and payments.
• Handoff with context: Conversations move to a live agent, or to another AI platform such as Agentforce, with the transcript and context.
• Multichannel: AI agents work across voice, SMS and WhatsApp.
• Quick setup: The company says agents can be built from a website, PDFs or a knowledge base.
• Coaching and post-call automation: AI coaching and automated after-call admin for human agents.

Use Cases

• Customer service contact centres: Answering calls without queues, out of hours as well as in office hours.
• Missed call recovery: Capturing calls that human teams cannot answer.
• Sales and service teams on Salesforce: Logging calls and conversation data against Salesforce records.

Getting Started

Learn more and book a demo on the website: https://natterbox.com/