medflex

medflex

medflex is a patient communication company based in Konstanz, Germany, operated by medflex GmbH. Its AI assistant answers patient phone calls and chat requests, triages them and automates administrative processes such as appointment booking and repeat prescriptions, working as an automation layer on top of the practice management system (PVS). Typical customers are group practices with three or more physicians, medical care centres (MVZ), clinic outpatient departments and clinics, and the company says more than 1,000 healthcare facilities use medflex.

Key Features

• AI phone assistant: Answers patient calls, holds a natural conversation, identifies the request and resolves many requests end to end.

• Triage and prioritisation: Asks targeted follow-up questions to sort requests by urgency, specialty and economic relevance.

• Central inbox: Collects all requests in one inbox with call summaries and automatically generated to-dos for the team.

• Human handover: Recognises when a patient prefers a person and connects the call to reception, with messenger replies for open requests.

• PVS and calendar integration: Connects to the practice management system and calendar to act on bookings and admin tasks.

Use Cases

• Appointment booking: Book appointments by phone without staff involvement.

• Repeat prescriptions and sick notes: Take and process routine prescription and sick note requests.

• Test result requests: Capture and route patient requests about findings.

• Reception relief: Reduce routine call volume at the front desk of practices and MVZ.

Getting Started

Request a consultation or a 15-minute product demo: https://medflex.de