TalkToMedi

TalkToMedi: AI Medical Receptionist & Front Office

TalkToMedi is a Canadian-built AI medical receptionist designed to support growing healthcare teams across North America. The platform handles patient calls, text messages, voicemails, booking, intake, reminders, and follow-ups through integrated medical workflows. Trusted by clinics covering over 1.5 million patients, TalkToMedi operates on Canadian servers and integrates directly with existing EMR, EHR, dental, and practice-management platforms to reduce front-desk workload and capture missed appointments.

Key Features

• Virtual Front Desk: Handles patient calls instantly and turns missed calls into booked appointments without adding to front-desk workload, providing 24/7 coverage.
• AI Appointment Scheduling: Checks real-time availability and clinic rules to book, reschedule, cancel, or confirm appointments directly in connected EMR systems.
• Automated Patient Outreach: Triggers natural calls and texts for appointment reminders, patient recalls, referral follow-ups, and reactivations, automatically capturing the results.
• Specialty Workflow Automation: Applies clinic-approved logic across 50+ prebuilt medical workflows for various specialties, including primary care, orthopedics, dermatology, and cardiology.
• Clinic Intake & Visit Preparation: Collects structured patient history before visits, delivers clear summaries, and flags responses requiring clinical review.
• Clinic-Controlled Guardrails & Human Handoff: Operates strictly within approved rules. Urgent, complex, or out-of-scope conversations are automatically routed to the appropriate human team member with full context and interaction summaries.
• Security & Compliance: Fully HIPAA and PIPEDA compliant, with patient data protected by design through encryption and access controls.

Use Cases

• High-Volume Medical Centres: Automating booking and follow-ups to reduce call drop-offs and wait times, as demonstrated by a Scarborough medical centre that saw MEDI handle over 50% of its call volume.
• Reducing No-Shows: Automating reminders and smartly fitting appointments into open time slots to maximize clinic schedules.

Getting Started

Website: https://www.talktomedi.com

TalkToMedi empowers medical practices by automating routine front-office tasks, delivering a reported 50%+ cost reduction and 6x ROI while ensuring patient data remains secure and compliant.