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    HeyKoala

    HeyKoala

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    Hospitality

    AI voice agent automating hospitality reservations, payments, and PMS synchronization.

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    About HeyKoala

    HeyKoala: The Front Desk That Never Sleeps

    HeyKoala is an AI-powered voice agent designed for the hospitality industry, including hotels, resorts, and restaurants. The platform automates the entire reservation process by answering calls 24/7, checking live property management system availability, processing payments mid-call, and sending instant confirmations via WhatsApp, ensuring no booking is lost to voicemail.

    Key Features

    • 24/7 Multilingual Voice Agent: Answers calls in under a second across 26+ languages, handling nights, weekends, and overflow traffic without hold music.
    • Live PMS Integration: Syncs directly with property management systems like Opera, eZee, Mysoft HMS, and Odoo to quote accurate, real-time room availability.
    • Mid-Call Payment Processing: Sends secure Razorpay links via WhatsApp during the conversation, automatically blocking rooms the moment payment is received.
    • Automated WhatsApp Confirmations: Delivers instant booking confirmations, reservation write-backs to the PMS, and pre-arrival follow-ups based on property standards.
    • Restaurant and Drive-Thru AI: Offers voice ordering at speaker posts and handles restaurant reservations with direct POS and KDS synchronization.
    • Customizable SOPs: Adapts to specific property rules, including VIP escalation, deposit policies, cancellation terms, and intelligent upsell logic.

    Use Cases

    • Independent boutique hotels and bed-and-breakfasts looking to automate their reservation desk.
    • Enterprise hotel chains requiring multi-property AI management with central dashboards and SLA-backed uptime.
    • Restaurants, cafes, and quick-service restaurants needing automated reservation handling and drive-thru voice ordering.

    Getting Started

    • Website: https://heykoala.ai
    • Book a Demo: Schedule a 30-minute demo or start a free trial with a 10-minute setup process.
    • Revenue Calculator: Use the free tool on the website to estimate recovered revenue from missed calls.

    HeyKoala provides a comprehensive AI operating system for global hospitality, combining voice, WhatsApp, and workflow intelligence to capture every booking opportunity and streamline guest interactions from initial inquiry to post-stay feedback.