Flip

Flip: Voice AI for Customer Support

Flip provides Voice AI that automates customer support calls, replacing legacy IVRs for call-heavy retail eCommerce, healthcare, and transportation businesses. The platform is designed to automate up to 90% of calls without the need for coding, flow-building, or agent design.

Key Features

• Pre-built Automation: Arrives preloaded with flows, training, and integrations for rapid deployment.
• Listen Mode: Analyzes current calls to identify caller intent and recommend which automations to start with first.
• Extensive Integrations: Offers over 80 native integrations with existing systems.
• Advanced Capabilities: Supports payment processing, advanced location handling, and outbound calling.

Use Cases

• Retail eCommerce: Automates inquiries for returns and exchanges, subscriptions, product and store information, phone orders, and WISMO (Where Is My Order).
• Healthcare: Manages appointment booking, labs, prescriptions, follow-ups, insurance checks, bill collections, and outbound aftercare calls.
• Transportation: Handles ride scheduling, account booking, ride modifications, late callouts, and Non-Emergency Medical Transportation (NEMT).

Pricing

Flip offers a 7-day free trial, zero upfront costs, and performance-based pricing.

Getting Started

Website: https://flipcx.com/

Flip enables brands to launch Voice AI in days, providing instant ROI by automating high-volume intents and reducing missed calls and hold times.