Assembled AI Voice Agent

Assembled AI Voice Agent

Assembled offers AI voice agents for customer support teams, described as the next generation of phone support. These agents are designed to be smart enough to tackle real issues and conversational enough to boost customer satisfaction (CSAT). They provide high-quality, personalized support that solves tickets, increases agent efficiency, and scales your team's capabilities.

Key Features

• Human-like Conversations: The AI voice agents listen, respond, and adapt with clarity and care. They facilitate smooth, lifelike conversations with ultra-low latency and advanced noise filtering, eliminating awkward pauses.
• Natural Interaction: Replaces inflexible push-button menus (phone trees) with natural conversations that are more enjoyable for customers.
• Multilingual Support: Ideal for global teams, the agents offer multilingual fluency and real-time translation.
• 24/7 Availability: Always-on AI agents can handle unlimited simultaneous conversations, providing 24/7 support capacity without needing additional headcount.
• Action-Oriented Resolutions: Connects directly to your knowledge base, CRM, and tools like Shopify to solve complex cases such as refunds and record changes.
• Precision and Accuracy: Utilizes customizable workflows and RAG-based knowledge to ensure every conversation is on-topic, accurate, and focused on resolution.
• Smart Handoffs: Escalates sensitive or complex issues to human agents based on what customers say and how they say it. Handoff sensitivity can be adjusted based on the team's real-time capacity.
• Seamless Integration: Integrates directly within your existing contact platform, so calls, context, and handoffs occur without switching systems.
• Unified Platform: Universal workflows unify tools and data to resolve cases across any channel. Workflows built for one channel can be deployed across email, voice, and copilot.
• Consistent Brand Experience: Define a style guide and policies once to ensure all AI agents provide a consistent, on-brand experience across every channel.
• Unified Reporting: Monitor performance, feedback, and key workforce metrics in one place to improve planning and customer satisfaction.

Use Cases

• Solving Complex Cases: Capable of handling tasks such as processing refunds and making record changes by connecting to external tools.
• Answering Customer Queries: Provides immediate answers to customers without wait times.
• Information Collection: Gathers information and takes actions on behalf of customers.
• Automating Processes: Automates repetitive processes while maintaining the company's brand voice.

Getting Started

To see the product in action, you can visit the website.

Website: https://www.assembled.com/features/ai-voice-agent