Avoca

Avoca: Operational Intelligence for Radiology Networks

Avoca is an operational intelligence platform designed specifically for radiology networks. It encodes and optimizes clinic operations, managing everything from answering calls to overseeing the full patient journey to ensure no demand goes uncaptured.

Key Features

• Booking Engine: Handles complex radiology bookings 24/7 across multiple channels, including a Voice AI agent for calls, online self-service booking, and direct eReferrals from GPs.
• Patient Experience Management: Manages every touchpoint from referral to results. This includes patient outreach, securing slots in the RIS, sending SMS and email reminders with prep instructions, delivering results in a patient portal, and scheduling 12-month follow-up recalls.
• Operational Intelligence: Builds clinic-specific intelligence across the network to automate operations consistently, managing details like locations, access, services offered, and fees and billing.
• RIS Integrations: Connects directly to existing Radiology Information Systems (RIS) and workflows, running silently alongside current setups or acting as the primary interface for patient access.

Proven Results

• Scaling Bookings: Enabled Jobfit to scale bookings without adding headcount, with the AI converting 30 bookings in half a day.
• Performance Metrics: Achieved an 86% call resolution rate and a 4.6/5 customer satisfaction score.

Getting Started

Website: https://www.avocasystems.com/

Avoca helps radiology networks book more patients, build lasting loyalty, and operate with intelligence across every step of the patient journey without needing to scale headcount proportionally.