Avoca AI

Avoca AI: The AI Workforce for Service Businesses

Avoca AI provides an AI-powered front office and workforce solution designed specifically for home service businesses. The platform deploys always-on agents to answer calls, manage web chats, and book jobs 24/7, helping service teams handle unpredictable call volumes and keep their dispatch boards full.

Key Features

• AI CSR & 24/7 Booking: Answers inbound calls, texts, and chats to book jobs around the clock without missing leads, including handling emergency escalations.
• Outbound Campaigns & Speed-to-Lead: Executes multi-channel drip campaigns via SMS and calls to re-engage past customers, featuring response times under 15 seconds.
• Call Coaching & Analytics: Provides real-time scoring of calls, surfaces missed opportunities, and offers managers visibility to reduce QA time.
• Deep Integrations: Features direct integration with Google Local Services Ads (LSA) and deep CRM integration as a ServiceTitan Gold Partner.
• Enterprise-Grade Security: SOC 2 Certified platform built to protect customer data and scale across multi-location operations.

Use Cases

• Home Service Contractors: Used by HVAC, plumbing, electrical, pest control, and garage door companies to manage customer inquiries and schedule technicians.
• High-Volume Call Centers: Enables businesses to handle up to 78% of call volume with AI, extending service hours without adding staff.
• Emergency Response: Maintains communication and books clients even during phone or internet outages caused by severe weather.

Getting Started

Website: https://www.avoca.ai

Avoca AI equips service leaders with an instantly scalable, omnichannel communication system that increases booking rates, improves call quality, and ensures every customer interaction is handled efficiently.