Zelto

Zelto: QA for Voice AI Agents

Zelto is a quality assurance platform designed specifically for voice AI agents. By continuously analyzing and grouping every production call, Zelto identifies recurring call failures, ranks them by impact, and drafts precise fixes to enhance overall agent performance. The platform enables teams to improve vital business metrics by transforming thousands of calls into actionable insights, ensuring that voice agents continually get better each week.

Key Features

• Automated Call Analysis: Streams and grades every production call in real time, grouping recurring failures for efficient resolution.
• Impact-Based Grouping: Clusters calls by failure type and ranks patterns by the number of calls affected.
• Drafted Fixes: Provides prompt-based suggested fixes and generates tickets for engineering teams, integrating with popular coding agents.
• Performance Metrics: Tracks and impacts important metrics like collection rate, CSAT, compliance flags, and handle time.
• Native Integrations: Seamlessly connects to major voice AI platforms and tools, including Slack, Linear, and coding agents.
• Learning System: Learns from team feedback to continually improve detection and fix proposals.
• Flexible Pricing: Scalable plans based on analyzed call volume, with clear cost controls.
• Instant Alerts: Delivers targeted alerts and quality issues directly to relevant teams via Slack channels.

Use Cases

• Voice AI technology companies seeking to automate and scale call quality assurance
• Teams needing to identify, prioritize, and fix recurring conversation failures in production calls
• Organizations aiming to improve first-call resolution, customer experience, and regulatory compliance for voice agents

Getting Started

• Website: https://zelto.ai
• Book a demo or start a free trial directly from the Zelto homepage
• Integration documentation and details available on the website under Docs and Integrations

Zelto streamlines quality assurance for voice AI agents by analyzing 100% of production calls, automatically detecting repeat issues, and facilitating fast, impactful fixes. With its real-time diagnosis and deep integrations, Zelto empowers teams to continually improve agent performance and customer interactions.