Roark

Roark: Voice AI Testing & Evals

Roark is a voice and chat AI testing platform that simulates agents against hundreds of scenarios before launch and scores production calls on over 64 audio-native metrics. It helps teams catch issues, prove fixes in simulation, and ship with evidence.

Key Features

• Simulation Testing: Runs agents against realistic personas, 45 languages and accents, background noise, and edge cases.
• Audio-Native Evaluation: Uses purpose-built audio models to measure pronunciation, accent clarity, emotion, vocal stress, and pace directly from the waveform.
• Live Call Monitoring: Scores every production call as it lands, filing issues and firing alerts for metrics like response time and empathy.
• Compliance and Performance Tracking: Checks for disclosures, PII exposure, and identity verification, while tracking latency and barge-in handling.
• Load and Health Testing: Conducts peak-volume concurrency and always-on health checks.
• CI/CD Integration: Runs the testing suite automatically before prompt or model changes merge.
• Enterprise Security: SOC 2 Type II compliant and offers HIPAA BAA, annual pen tests, SSO/SAML, and role-based access.

Use Cases

• Healthcare: Evaluating calls for disclosures, identity checks, and compliance scoring.
• Customer Support and Sales: Scoring production voice AI for pronunciation, empathy, and resolution.
• Supported Industries: Finance, Insurance, Home Services, Hospitality, and Retail.

Getting Started

Website: https://roark.ai

Roark integrates with Vapi, Retell, LiveKit, Pipecat, and custom stacks via Node, Python, or REST API.

Roark provides a continuous improvement loop for voice AI agents by combining pre-launch simulation with live audio-native monitoring to ensure quality and compliance.