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    Roark ai

    Roark ai

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    Voice AI testing platform for simulating, monitoring, and analyzing production calls.

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    About Roark ai

    Roark: Voice AI Testing, Monitoring, and Analytics Platform

    Roark is a specialized platform for testing, monitoring, and analyzing voice AI agents using real production calls. Designed for teams building conversational AI, Roark accelerates development and deployment by providing simulated replays, detailed analytics, and actionable insights-so you can ship reliable voice AI with confidence.

    Key Features

    • Simulated Replays: Turn real customer calls into test cases and replay them to evaluate new agent versions. Capture every nuance-pauses, tone, stutters-to ensure your voice AI handles real-world scenarios and edge cases.

    • Performance Tracking: Compare agent performance across versions and track improvements or regressions over time using consistent test suites.

    • Enterprise-Grade Transcription: Achieve highly accurate transcriptions in 50+ languages, with a word error rate as low as 8.6%.

    • Sentiment & Emotion Analysis: Detect customer sentiment, emotions, and vocal cues (like sighs or pauses) in real time to better understand user experience.

    • Event & Goal Evaluation: Automatically track key conversation events, set custom alerts, and evaluate whether conversation goals (e.g., identity verification, issue resolution) are met.

    • Voice Analytics Builder: Create custom reports with voice-specific metrics, visualize user journeys with funnel diagrams, and analyze common conversational paths.

    • Reports & Dashboards: Transform raw call data into actionable insights with customizable reports and interactive dashboards.

    • Easy Integration: Connect Roark to your voice AI agent in minutes-no code required. Use SDKs for Node and Python, or integrate instantly with platforms like VAPI and Retell.

    • Secure and Scalable: SOC2 and HIPAA compliant, with transparent, usage-based pricing that scales with your needs.

    Use Cases

    • Regression testing and quality assurance for voice AI agents

    • Monitoring real-world performance and user satisfaction

    • Debugging and optimizing conversational flows

    • Compliance tracking and reporting for regulated industries

    • Improving agent training with real customer call data

    Model Selection

    • Startup Plan: For teams starting with voice AI testing and monitoring (up to 4,000 minutes/month).

    • Growth Plan: For scaling teams needing compliance, support, and higher usage (15,000+ minutes/month, SOC2 & HIPAA compliance).

    Getting Started

    Roark empowers teams to test, monitor, and optimize voice AI agents with real customer data-delivering reliable, high-performing conversational experiences at scale.