Verloop.io

Verloop.io

Verloop.io is a Bengaluru-based conversational AI company founded by Gaurav Singh, with offices in San Francisco and Abu Dhabi. It builds a customer service automation suite with voice AI agents for phone calls and chat agents for WhatsApp, web and social channels. The company says it serves 500+ brands in sectors such as banking, insurance, e-commerce, travel and logistics.

Nurix AI acquired Verloop.io in July 2026; Verloop.io continues to operate as part of Nurix AI.

Key Features

• Voice AI agents: Automate inbound and outbound phone calls in 80+ languages, including 10+ Indian languages and Arabic dialects, according to the company.

• Speech stack: Combines speech recognition, natural language understanding and speech normalisation to handle accents and interruptions.

• Human handover: Transfers complex calls to live agents with a summary of the conversation.

• Sparks Auto QA: Generative AI module that audits customer conversations for quality assurance.

• Integrations: Connects to 100+ tools to link support systems into one workflow.

Use Cases

• Proactive outbound calls: Reminders, renewals, feedback collection and follow-ups.

• Inbound support: Order, account and ticket status checks over the phone.

• Upsell and cross-sell: Informing customers of new products within a support call.

• Omnichannel support: Running the same automation across voice, WhatsApp and web chat.

Getting Started

Book a demo or request a free proof of concept on the Verloop.io website: https://www.verloop.io/