RingCentral

Agentic Voice AI platform automating and analyzing business customer interactions.

RingCentral: The Agentic Voice AI platform to drive customer outcomes

RingCentral is an Agentic Voice AI platform used by over 600,000 businesses to automate, assist, and analyze customer interactions end-to-end. It delivers reliable, mission-critical business communications, connecting teams with AI-powered calls, messages, and meetings across devices with 99.999% availability.

Key Features

• RingEX Business Communications: Connects teams with AI-powered business phone, SMS, team chat, and meetings across devices.
• AI Agents & AIR Pro: Deploy out-of-the-box AI agents or build custom conversational agents across voice, SMS, chat, and social using a visual no-code builder.
• RingCX Contact Center: Manages agents and improves customer satisfaction with omnichannel support, outbound dialing, and AI quality management.
• AI Receptionist: Answers calls 24/7, handles FAQs, routes callers, captures leads, and provides automatic scheduling and text follow-ups.
• AI Virtual Assistant (AVA): Captures perfect notes and summaries, provides instant translations, and automates workflows during interactions.
• AI Conversation Expert (ACE): Analyzes conversations to uncover insights, providing interactive dashboards, instant summaries, and AI-powered coaching.
• Open Platform Integrations: Offers over 500 pre-built integrations, including Microsoft Teams, and open APIs for custom builds.

Use Cases

• Healthcare: Automates urgent patient calls and intakes, driving increases in new patient volume and revenue.
• Financial Services: Upgrades customer service and employee communications across branch networks while reducing phone system costs.
• Sports and Entertainment: Keeps distributed workforces connected and entertains virtual audiences through AI-powered video meetings.

Getting Started

Website: https://www.ringcentral.com/

RingCentral provides a globally scalable AI communications platform that unifies customer and employee experiences across voice, video, and messaging.